Susan collaborates with organizations to drive efficiency, reduce costs, and strengthen performance - combining strategic, data-driven insight with disciplined execution.
Susan Friedlander Calzone is a Consulting Partner with ERA Group, bringing decades of executive leadership experience helping organizations improve performance, strengthen operations, and unlock sustainable financial results. Having served as CEO, President, COO, and Chief Administrative Officer across global enterprises, private equity-backed businesses, and mission-driven organizations, she understands firsthand the challenges leadership teams face in balancing growth, profitability, service quality, and long-term enterprise value.
Throughout her career, Susan has led large-scale transformations across financial services, technology, philanthropy, consulting, and professional services. As CEO of Foundation Source, she led a major enterprise transformation that significantly increased revenue, improved profitability, strengthened sales and service delivery capabilities, and supported a highly successful company sale that exceeded board expectations. During nearly two decades as Chief Administrative Officer of Bloomberg L.P., reporting directly to Michael Bloomberg, she built and led global operations across procurement, legal, HR, customer service, facilities, supply chain, and enterprise support functions while helping scale the business into a global multi-billion-dollar organisation.
At ERA Group, Susan and her colleagues help clients uncover savings and operational improvements within their existing budgets through cost analysis, supplier strategy, benchmarking, and process optimisation. Their work is success-based, practical, and focused on measurable outcomes—improving margins, reducing unnecessary expense, and enhancing service levels without compromising quality or relationships. Susan is especially valued for her collaborative leadership style, strong board judgement, and ability to align teams around solutions that create lasting value, stronger organizations, and better business outcomes.
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