We define what matters most: service levels, risk, continuity, value-for-money - and agree governance and escalation routes.
We map supplier spend, contract coverage, renewal dates, and compliance - identifying leakage, duplication, and high-risk dependencies.
We create a supplier and contract plan: consolidation, renegotiation, SLA resets, performance scorecards, and renewal strategy.
ERA supports implementation: supplier meetings, KPI frameworks, contract rationalisation, dispute resolution, and commercial resets - with transparent reporting.
We embed a structured cadence: dashboards, renewal calendars, and continuous improvement - so suppliers keep delivering and value does not erode.
We completely mitigated that cost increase and are now progressing towards optimisation. We are immensely grateful to ERA; their contribution was exceptional. It represented an absolute transformational change.
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