More efficient webshop shipping generates cost savings for Henri Willig Group and improves customer service.
Enabling the world to enjoy delicious Henri Willig cheese. That is what the Henri Willig Group strives for with its more than 500 enthusiastic employees, as a cheesemaker, exporter, and retailer.
More online
The growth of this internationally active family business is also increasingly reflected in the online sales of cheese products. ERA was commissioned to conduct a thorough review of the costs and processes involved in parcel delivery. The aim was to determine whether and how efficiencies could be realised in terms of time and expenditure, and to gain insights from ERA's expertise and methodology.
Win-win
After considering the proposed improvements, Henri Willig's project team decided to continue with one existing service provider and two new parties. This choice enabled them to reduce their parcel delivery costs and serve their customers in an even more tailored and environmentally conscious manner. Furthermore, this new collaboration generated internal time efficiencies.
Excellent
Erik Hollander, Director of Marketing & E-commerce at Henri Willig Group, is highly satisfied with the results of the collaboration: 'I am impressed by the personalised approach of the ERA team. And the initial results of the project are excellent.'
Download: Henri Willig Group case study
