By implementing digital form management, Stadtwerke Rostock has achieved a 30 per cent reduction in costs within this area.
Stadtwerke Rostock AG (SWRAG) produces a large number of documents based on information and customer data from various systems. This requires form management software that compiles all data from the various document types – from welcome letters for new customers to invoices and reminders – before they are printed, enveloped and sent by post or transmitted electronically. The aim of the project with ERA Group was to reduce the costs of this process, with a focus on production and shipping costs.
The implementation was executed in phases for all document types. Since its full deployment, the entire process has operated 30 per cent more cost-effectively.
Download the case study "Digital Form Management" at Stadtwerke Rostock here.
