A few weeks ago, a company in the region asked us to review its telecommunications contracts. Not because they had an obvious problem. Simply because they hadn't touched them for three years.
What we found was not unusual. He was the boss as always.
Mobile lines that no one used but were still paid for. Circuits contracted for an operation that had already changed. Tariffs signed in 2023 that the market had already left behind by a long way.
The data from the sector this year confirms what we see in practice: companies that renegotiate their telecom contracts in 2026 are achieving between 25% and 40% savings. It's the best market for buyers in a decade, because carriers have ended their investments in 5G and are now aggressively competing to retain accounts.
But there's a number few companies know about: According to Gartner, 80% of business telecom bills contain billing errors. And on average, between 18% and 22% of a company's mobile lines are down. That is, they are paid month by month without anyone using them.
It is not always easy to detect this without a specialised audit, because telecom contracts are intentionally complex. But what any CFO can do is something basic: ask for at least three competitive quotes before renewing, and cheque how many active lines you actually have versus how many you pay.
At ERA Group this is one of the categories we audit the most, and it consistently produces significant savings without switching providers.
If you're curious about how your rates compare against the current market, we're happy to review it without obligation.
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