I was posed this question recently. I was about to respond when it was further queried: And several with the same provider?
My immediate response was "of course not"... until I recalled once informing my son that I had cancelled a channel; and he assured me that he was still watching it on his tablet. Upon investigation, it was ascertained that we had had two active subscriptions to the same service. I opted not to quantify how many months (or years?) we had been in that predicament.
It appears to be a minor matter. However, if one aggregates months — or years — of unnecessary payments, the sum suffices for a pleasant repast... or a substantial bottle of wine.
This brought to mind a client with whom I collaborated a few years ago. When reviewing their telecommunications expenses, we discovered unused lines, duplicate services, and even contracts that had already been cancelled but were still being charged. We curtailed their expenditure by just over 50%.
This transpires more frequently than one might surmise. Individuals change roles, and with them, the institutional knowledge of what requires monitoring departs. Clientele evolve, and with them their needs, yet sometimes the charges continue unabated.
If these overpayments transpire domestically—where we presume we maintain control—what might be occurring within your organisation?
